Our website is open to accept orders for personalised letters from Santa Claus usually from around October and then onwards right through until the Christmas last posting dates.

From the time that you place your order it is usually processed, printed and prepared within 24 hours.

Before the Christmas season really begins, which in our opinion is when people start to put up their Christmas decorations, we keep any letters that have been ordered and save then in a big batch.

These “early bird” orders are then sent out together on the first weekend of December. We use UK Royal Mail as our postal provider, and so your letters will usually arrive within a few days of this date.

As soon as this date has passed we will then begin to process and send the letters ordered via our website on a daily basis.

We have introduced a new order tracking system to our website this year (2013) that will email you to let you know when your letter has been sent.

In the unlikely event that your letter does not arrive of if there is a problem with a letter you have received please see the other questions in this FAQ for a guide on how we will resolve this for you.